Wont let me add facts!
I have added an external source but then when I go to 'Add and Transfer Facts from the Source' the only thing I can do is All Names! I want to add date of birth, parents, location but whenever I click on the item NOTHING! Anyone know why?
Linda Cress commented
I just cannot add anything except photo. though have not tried the official evidence as I am not able to pay having already done extensive research on Ancestry. But am annoyed that I cannot work out how to add personal family stories.
I could not find a telephone number to call and discuss....
Sorry to respond to you twice, just saw you'd reposted this issue. If you've come across a bug (which it sounds like this is) we'll best be able to resolve it if you contact our customer services team directly, rather than posting in the forums. That way we can go into more detail with you about what's happened.
This of NOT completed since I was operating using Internet Explorer 9 running under Vista!!
Hi David - glad you resolved this yourself. If anyone else is having trouble, you can see the list of browsers we support here: http://support.livesofthefirstworldwar.org/knowledgebase/articles/321931-is-the-site-accessible-on-all-browsers-and-devices
Internet Explorer 8 is no longer supported by Windows XP so we also no longer support it.
Just discovered that there must be a problem running this site using Internet Explorer! Out of interest I relaunched this site using Chrome and all was perfect! The pages looked like those in the Tutorials (they didn't using Explorer!) and I was able to add all the facts I wanted - no problem. You seem to have a compatibility issue with Internet Explorer!